Strategy For Mission-Critical Business
We understand that your needs can sometimes
exceed the boundaries of our regular hosting
In this circumstance, we invite you to
engage our Co-Location services. Where
you have the option of supplying us with
a server or servers of your own (what
we call Client Co-Location), or purchasing
an entirely new server or group of servers
(what we call Provisioned Co-Location).
We then infuse your infrastructure into
one of our first-class data centres. All
of our facilities are located in Sydney,
Australia and fed with several high-bandwidth
tier one fibre loops from three or more
disparate carriers. Our "Class A"
data centres house some of Australia's
most mission-critical websites.
You then have the option of managing the
solution yourself, or allowing our experienced
team of professionals look after the day
to day management of your investment.
Imagine being able to
deal with only one company for your complete
spectrum of IT requirements. From raw
hardware supply and installation, through
to the more runtime operational functions
like backup management and database administration.
Not only do we make this concept a reality,
but we are delighted to point out that
you can achieve this for a highly-competitive
Shared or Dedicated
Monitoring Around The Clock
of Fully Managed Servers
Co-Location for Resellers
If you are currently reselling web space or Internet
services, we can offer you the some of the best
quality Co-Location available in Australia, at
the best wholesale prices available. We can supply
you with fully redundant power and network connectivity.
Any rack size, from a 2U single server rack space,
to a full 42U rack.
We have scores of Co-Location clients that resell
our services in custom and pre-packaged hosting
solutions, and utilise several client engagement
models when provisioning services in this manner.
We can be entirely transparent, so it appears
to your clients that you are providing services
from your own facility. In this scenario, you
would manage your own servers and be accountable
for all services delivered to your clients. This
works well if your clients see value in your business
providing the full end-to-end solution. Or we
can offer you a fully configured hosting platform,
ready for resale out of the box, with a pre-configured
management interface (Partner Portal™) and
client interface for your customers (Client Portal™).
Shared or Dedicated
We have total control over your bandwidth delivery.
We can restrict cumulative totals, implement packet-shaping,
burstable bandwidth, provide you with very granular
bandwidth reports and much, much more. You can
choose between shared or dedicated bandwidth (or
a combination of both) We can supply you with
different bandwidth for different servers or even
different bandwidth for different sites! Our bandwidth
rates are very competitive and we supply on both
short or long term contracts.
Flexible Space Options
To be a Co-location client of ours, you don't
need to rent a whole rack, you don't even need
to rent 1/2 a rack, you can have 2RU's if you
would like, and we will only charge you for that.
No more. Let's face it, if you have your own servers,
you will want to house them at the most advantageous
point in the Internet to get the full-benefit
from them, where price and speed come together
at the best price break. That's why your here.
Installation is easy, it's your choice. You can
ship your machines to us, or come and install
them yourself. We can supply you with a professional
engineer should you wish us to provide maintenance
The Option of Fully
It's your choice! We can provide you with fully
managed servers and support 24/7, including backups,
maintenance, hardware repair, health check and
monitoring of essential services form part of
our managed service dedicated server team. Or
you can simply look after it yourself. Taking
our fully managed service offering is a business-decision
that must be made with several factors taken into
consideration including, analysing the capacity
of your current IT support mechanism.
Key Value Adds
Whether or not you choose a fully managed or do-it
yourself type support mechanism, we have a number
of upgrade options that go the extra mile for
your consideration, to apply to your mission-critical
- Redundant components within servers
- Fail-over 'hot standby' servers and hardware
- Fully meshed redundant network
- SNMP and 'ping' monitoring
- Disaster Recovery Planning
Vendor Service Level
Silver Technologies take your colocation solution
very seriously. We have a strong relationship
with Dell and Compaq and we require that all provisioned
colocation systems are supplied with hardware
SLA's (Service Level Agreements), which sets out
the level of service supplied to us by these vendors
and implies penalties for non-delivery.
Leading Edge Hardware
With every provisioned Co-Location agreement,
we supply you with the very best server technology
available in this market space. Our server equipment
is exclusively purchased from Dell and Compaq
via special wholesale relationships we have with
these vendors. This gives you a highly competitive
buy-price on the very latest in server technology,
backed by our solid relationship with these organisations.
Your mission-critical solution is in the best
The robust exterior-independent design
of our data center allows us to serve the needs
of our clients regardless of what happens in the
outside world. Our facility is climate sealed
from the outside and climate controlled from the
inside to ensure maximum security against server
heat-outages. Even thunderstorms or hurricanes
cannot damage your servers. Precision-controlled
air conditioning systems protect and cool mission-critical
servers and equipment in the Network Operations
Center. The facility is controlled by quad-compressor/dual-blower
redundant systems. These systems provide a virtually
dust-free and particle-free computing environment,
within the Australian standards for temperature,
humidity, and air-quality regulation.
Around The Clock
We monitor our servers, routers and switches
around the clock. The monitoring system we use
is an industry leader and recommended, most versatile
and accurate program for server monitoring available.
Our systems are so closely monitored, that our
system can trace through our network via redundant
paths and tell us exactly where the fault is,
no matter what has happened.
Our state of the art Uninterruptible Power Supply
(UPS) and Diesel Generator backup systems are
built with redundancy and scalability in mind.
The state-of-the-art generator is part of an overall
power system that cleans and conditions commercial
electrical power to remove any irregularities
or spikes in the supply. On one tank alone, our
diesel generator can power the entire facility
at full power for approximately 40 hours before
fuel re-supply is necessary. We have three seperate
24 hour refuelling contracts, held with three
seperate petrol companies to ensure that in the
event of a power failure, a fully-fuelled tanker
is dispatched within four hours from each location
for our data centre. If all three tankers make
it to the facility, the first one waits and refuels
the generator and the other two are sent back.
This operation cycles every 24 hours until normal
utility power is restored.
Upon signing up for Silver Technologies
Co-Location Services, you are assigned your own
account manager. This experienced customer service
professional is available to you at any stage.
As your Co-Location solution matures, you will
find your account manager will work with you in
a partner-type relationship to achieve the results
you are looking for. This is far from a single
point of contact philosophy, as you still have
our main support mechanism at your disposal. Think
of it more as one of us that is there to provide
you with exclusive, personalised service, every
step of the way.