Australian web hosting company providing
low-cost web hosting, web design, web server co-location, email hosting, dns hosting,
database hosting, web promotion and search engine registration.
Welcome
to Support Central, an overview of the support
resources we have in place at Silver Technologies.
We are very dedicated to providing first
class service and support, that's why we
developed SilverForum™.
With SilverForum, our clients enjoy an easy
to use, exclusive, and community based support
mechanism that shares a wealth of knowledge
across our entire client-base.
Our steadfast support commitment ensures
our clients get the most out of their Internet-centric
services. As we understand that our clients
have enough to do in running their business,
their time is valuable and better spent
on business focussed tasks, rather then
troubleshooting.
As illustrated below, several other avenues
of support exist for your convenience, including
our national support hotline and our exclusive
Client Portal Assistance.
The following support
resources are available to you:
Search
Our Website
A vast array of up-to-date information
about our services and our corporate
identity is contained within this website.
Utilising our SiteSearch technology,
you have the ability to perform a comprehensive
search across our entire website.
Submit
a Support Request
You always have the option of submitting
a request to our support staff via an
online contact form by clicking here.
Your question will be immediately assigned
to the appropriate Customer Service
Engineer who will respond to you via
email as soon as possible. If, after
receiving a response, you have additional
questions or your issues persist, you
can respond directly to this same technician
via e-mail.
Client
Portal Support
If you are an existing client, you are
encouraged to seek a more personalised
support experience by logging in to
your Client Portal interface and selecting
the 'Messaging' icon. Support queries
submitted through Client Portal are
given a higher priority in the support
queue, as they can only be generated
by verified Silver Technologies clients.
National
Telephone Support
For pressing support queries, you are
welcome to call us at any time on our
national support line on 1300 880 987,
where you will be connected directly
to a Customer Service Engineer from
anywhere in Australia for the cost of
a local call. (8am-6pm AU EST). If you
should call out of our regular business
hours, the message service will record
your details and page our on-call engineer
to action your request. Please note
that only urgent issues will be attended
to after business hours.
Track
Your Support [COMING SOON]
By logging into the "My Support
History" area of your Client Portal,
you will be able to view all questions
that you or members of your staff have
submitted to our technicians, whether
via phone, chat or email, as well as
view the responses to these enquiries.
